Refund policy
Returns & Refunds Policy
At GOMO, we want you to feel confident in every scoop. If it isn't for you, we'll refund you.
Our 30-day money-back guarantee
Give GOMO Electrolytes+ a proper go. If you decide it isn't for you, email us at support@gomo-uk.com within 30 days of delivery of your first order and we'll refund you in full.
You don't need to give a reason, and it doesn't matter whether the pouch has been opened. We'd rather you tried it properly than kept it sealed in a cupboard.
The guarantee covers your first order. Later orders are covered by your statutory rights and by the faulty or incorrect items section below, and you can pause, skip or cancel a subscription at any time before it renews.
Because GOMO Electrolytes+ is a food supplement, we can't resell a pouch once it's been opened, so in most cases we won't ask you to send it back at all - we'll simply refund you. If we do need the item returned, we'll arrange it and cover the cost. Returns are never at your expense.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or isn't what you ordered, we'll put it right quickly. Email support@gomo-uk.com within 30 days of delivery with:
- Your order number
- A brief description of the issue
- A photo of the item and packaging, if you have one
We'll arrange a replacement or a full refund, and we cover all return costs.
Refunds
Refunds are issued to your original payment method within 14 days of us agreeing the refund. If we've asked you to return the item, that's within 14 days of it reaching us.
Subscriptions
You can pause, skip or cancel a subscription at any time from your account, including before your second order. There's no minimum and no tie-in. If an order has already been dispatched, the guarantee above still applies to it.
Exchanges
We don't currently offer exchanges. If you'd like a different product, request a refund on your existing order and place a new one.
Return address
If a return is needed, we'll give you the correct warehouse address when you contact us - it depends on where your order was fulfilled from. Please don't send anything back before speaking to us.
Your legal rights
Nothing in this policy affects your statutory rights. Under the Consumer Contracts Regulations 2013 you have the right to cancel a distance purchase within 14 days of delivery. Our 30-day guarantee is offered in addition to those rights, and is more generous than the law requires.
Questions? Email support@gomo-uk.com and a person will answer